The report What's Wrong with Internet Searching, a study involving novice web users, noted that:
Nearly all participants from both trials had difficulty formulating good searching keywords even when they had all the information they needed. In the real world, users go into a library or a shop and express their requirements in verbose or imprecise terms, or alternatively they browse through items on offer. They are not used to elaborating an artificial text string to match their requirements.
Users may not understand that searching is an
Summary: http://www.trailfire.com/pferrel/trailview/55568
The report What's Wrong with Internet Searching, a study involving novice web users, noted that:
Nearly all participants from both trials had difficulty formulating good searching keywords even when they had all the information they needed. In the real world, users go into a library or a shop and express their requirements in verbose or imprecise terms, or alternatively they browse through items on offer. They are not used to elaborating an artificial text string to match their requirements.
Users may not understand that searching is an
