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System Status
Last updated . Refreshed on every deploy. For real-time updates during incidents, subscribe via email below.
API (api.trailfire.com)
Core REST API powering the business dashboard, admin panel, and webhook ingestion.
Business Dashboard (app.trailfire.com)
Customer-facing control panel — reviews, customers, jobs, campaigns, billing.
Review Request Pipeline
Outbound SMS + email for review requests, including 10DLC carrier routing.
Postcard Dispatch
Print-and-mail fulfillment for radius canvasses, Smart Card matches, referrals, win-backs.
Smart Card Matching
IP-to-household resolution for anonymous visitor postcards.
Rules Engine
Event-triggered campaigns: job completed → review request → postcard cascade.
Tamper-Evident Review Anchoring
Cryptographic anchoring of review hashes to a public blockchain for verifiable timestamps.
Marketing Site (trailfire.com)
Public marketing pages, guides, and documentation.
Trailfire runs on multi-AZ enterprise cloud infrastructure. Status indicators are updated manually during the beta period; automatic uptime monitoring rolls out with the public production deploy.
No incidents to report
No reported outages or degraded performance in the last 90 days.
What we aim for, what's currently formalized, and what's coming.
Uptime Target
99.9%
For API and dashboard. Multi-AZ enterprise cloud deployment with automated failover. Formal SLA available to Pro and Enterprise tiers.
Data Durability
99.999999999%
"Eleven nines" — replicated object and key-value storage with versioning enabled. Daily backups retained 30 days.
Support Response
≤ 1 biz day
Starter tier. Pro & Enterprise get same-day response during business hours. See support tiers.
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