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Here's how Trailfire handles your data and your customers' data, end to end.
Customer contact info, job details, and your business settings. Nothing more — no shadow profiles, no behavioral tracking across the open web, no sale of customer data.
Every record — customers, jobs, reviews, campaigns — is keyed to your account at the storage layer. Other Trailfire customers can never query into your data, and we enforce that with database-level isolation, not just application code.
Every message includes opt-out language and honors STOP / unsubscribe immediately. Trailfire complies with CAN-SPAM, TCPA, and 10DLC carrier registration so nothing gets flagged as spam.
CSV exports of customers, jobs, reviews, and campaign history are available from your dashboard. No "premium tier" gate, no waiting on support — it's your data.
If one of your customers requests deletion under GDPR or CCPA, send the request through your dashboard. We remove the record across all backups and confirm in writing within 30 days.
Trailfire uses a small set of vetted vendors for hosting, SMS/email delivery, payment processing, and postcard printing. The full list lives in our Data Processing Agreement — review it before you sign.
Our support team typically responds within one business day.