We use cookies to understand how the site is used and improve it. See our Cookie Policy.
Here's how referrals work on Trailfire, from a happy customer to a new booking.
When a customer responds to a Trailfire review request with a high score, that's the trigger. Low-score feedback stays private and routes to you instead of asking for a referral.
Each happy customer gets their own branded link. The landing page features their review, your business, and a one-tap booking CTA so referred friends know exactly who they're being sent to.
Customers share their link by text, email, Facebook, or just by copying it. Every share, click, and booking is tracked back to the original referrer.
The new lead lands in your dashboard tagged to the referrer. You'll see the full chain — who referred whom, what service they booked, and the status of the reward.
Rewards trigger only after the job is marked complete — not at booking. This protects you from gaming and makes sure the referral actually turned into real work.
You choose the incentive — a dollar credit, a percentage off the next service, a gift card, or something custom. The referrer and the new customer both get an email when their reward is ready.
Our support team typically responds within one business day.